Start Ivanti Voice Activity Action

•About the Start Ivanti Voice Activity Action

•Parameters

•Actions

About the Start Ivanti Voice Activity Action

The Start Ivanti Voice Activity action configures and calls a web service for the Ivanti Voice application. Before configuring this action, you must set up the voice integration to Neurons for ITSM. See Configuring Ivanti Voice Integration.

When the action executes, the Neurons for ITSM server calls the Ivanti Voice web service, which in turn launches the voice application chosen, and sets any parameters specified as properties available to the voice application.

When a voice application is started via the web service, there is no active phone call; it is simply an interaction in Ivanti Voice terms. If the action initiates a phone call, you can use the Make Call block to initiate the call.

Start Ivanti Voice Activity Action

If the Ivanti Voice web service is not configured correctly, Neurons for ITSM cannot retrieve the list of available voice applications and displays an error message.

Parameters

Parameter	Description
Enter action name	A unique name for the action.
Enter action description	Optional. A description of what the action does.
Enter category	Optional. The category. Select from the drop-down list.
Voice Application Name	The voice application to start.
Property Name	The property name to pass to the voice application.
Property Value	The property value to pass to the voice application.

Actions

Button	Action
	Adds fields to the list.
	Removes fields from the list.
Save	Commits your settings.
Cancel	Exits without saving.